Checking In

Complaint blog takes flight

Tue Nov 28, 11:11 AM ET

Thanksgiving Day air travel seemed to go fairly smoothly this year, with airports from Atlanta to San Francisco reporting few, if any, major delays or weather-related problems. However, horror stories from what is traditionally the busiest travel season of the year are certain to surface.

And so, just in time for the holidays, two friends have launched Aircomplane, a blog created for air passenger "complaints, criticisms, kvetches and counsel.'' For Thanksgiving fliers whose experience was less than smooth, or for Christmas travelers anticipating the worst, this is a good place to vent.

In its announcement, Aircomplane.com says it won't allow criticisms or "unreasonable accusations or negative commentary" on security procedures because "we live in a complicated time, and certain procedures — even if occasionally imperfect or inconvenient — deserve our cooperation and support.''

But it also acknowledges that service in the sky has become pretty unbearable. Aircomplane.com's welcome message is: "Who among us hasn't been treated with condescension, star-class rudeness, impossible pricing and restrictions, bumping, and the often arbitrary dictatorships that have sprouted up behind many airline ticket counters by the polyester pants-wearing 'I AM the supervisor' set? Phooey. It's our turn to speak now.''

No specific gripe worth sharing? This blog stands on its own as hilarious entertainment while waiting out that delay or bump in the terminal.

Write to: Barbara Correa at bboydstoncorrea@yahoo.com

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I recently flew R/T from Cancun -Denver on UA. I use a wheelchair to navigate airports due to lingering effects from a stroke 16 months ago. I requested and was denied a bulkhead sea to Denver. On my return I requested and was granted a bulkhead aisle seat on aplane that had 50+ empty seat for the princely upgrade cost of $41.00!!!! Since when does UA charge for bulkhead seats to handicaped travelers??? I paid, but was appalled. Comments?
Posted by coloisla on Sat, Dec 2, 2006 11:41 AM ET
I'm the bulky DJ who has the most enourmous doodads, you won't believe your eyes. They are hard as Fordham granite I can fertilize the planet and they are avocado size.
Posted by jdoodads1 on Mon, Dec 11, 2006 1:14 PM ET
As a frequent business traveler I have numerous complaints about flying and many of them are aimed at TSA and security procedures. Aircomplane sounds like a really really stupid idea.
Posted by glebovitz on Mon, Dec 11, 2006 5:14 PM ET
oooohhh....where has this space been for the last 15 years? #1. Airlines...get rid of the reclining seats! The recliner gets 3" of recline and the passenger behind him loses 50% of their airspace. Ronco should invent a device that a passenger can insert into the rear of the seat in front of them. #2.Passengers boarding a plane, and then place their luggage into the overhead above Row 6, while proceeding to their seat in Row 22, should have their names forwarded to both the TSA and the IRS....neither agency can do anything, but i want that passenger thoroughly annoyed. #3. Do all TSA agents smoke crack through a pipe in their ass? FIRE THEM ALL! preferably on Christmas Eve....with their children watching. The revenge of the C students has gone on long enough!
Posted by storman303 on Mon, Dec 18, 2006 12:25 AM ET
Smart travellers, buy all daily necessities before you start the trip... www.bonjourhk.com
Posted by plswong2001 on Wed, Feb 7, 2007 11:20 PM ET
SPIRIT AIRLINES GOING OUT OF BUSINESS? Given SPIRIT's propensity to cancel flights in the past week and their incredicle apathy toward disruptiung so many lives, this so called "Spitit" sale feels more like a "GOING OUT OF BUSINESS SALE". The Detroit terminal is littered with people sitting on the floor because of lack of adequate seating. Some people lying on the floor for 13 hours because of successive cancelations. Very reminiscent of travel experiences in third world countries. SPIRIT if you are going out of business do us a favor and get on with it so as not to disrupt so many family vacations. People work too hard for family time. This brand of dishonesty is outrageous.
Posted by joscnnr on Fri, Mar 23, 2007 3:44 PM ET
SPIRIT AIRLINES GOING OUT OF BUSINESS? Given SPIRIT's propensity to cancel flights in the past week and their incredicle apathy toward disruptiung so many lives, this so called "Spitit" sale feels more like a "GOING OUT OF BUSINESS SALE". The Detroit terminal is littered with people sitting on the floor because of lack of adequate seating. Some people lying on the floor for 13 hours because of successive cancelations. Very reminiscent of travel experiences in third world countries. SPIRIT if you are going out of business do us a favor and get on with it so as not to disrupt so many family vacations. People work too hard for family time. This brand of dishonesty is outrageous.
Posted by joscnnr on Fri, Mar 23, 2007 3:45 PM ET
Disheartening experience today. I was on an oversold United flight in Chicago a few months ago and the agent asked for volunteers to give up their seat. I asked what would be given as compensation. I was told a voucher for a roundtrip ticket within the United States, with the only limitation being to book at least 14 days before the flight. I took it and decided today to use the voucher for my son who is in Camp Lejeune, NC. He is a marine who has been to Iraq and is scheduled to return there in the near future. I phoned United and spoke to an agent in Manila. She arranged a flight for June 30 from Jacksonville, NC to Salt Lake City. Everything seemed fine. Later she said that because I had been given a "dbc free" voucher, the Jacksonville segment was invalid because the connector flight was with US Air. I checked on Expedia and found that tickets were still available from Jacksonville on a UAL flight. I did not win the argument. I rebooked for Charlotte which is 6 hours drive away from Camp Lejeune, but was then told I had 24 hours to take the certificate to an airport or my reservation would be cancelled. I am currently on the road in Canada and there was no way I could get the voucher to an airport. The other alternative was to send the certificate to Dearborn, Michigan and hope that there was adequate time to issue the ticket and get it to my son. I asked to talk to a supervisor who was also in Manila and suggested that the sane policy was for my son to take the voucher to the airport on the day of travel and then exchange it for a ticket. She said that was impossible. I then phoned United one more time, and got an agent in Delhi, India. The response was the same. What lesson is to be learned? First, the voucher had many more restrictions than professed by the agent who enticed me off my flight in Chicago. Second, jumping through the hoops to use the voucher is a protracted and frustrating process, and perhaps United intends that it should be protraced and frustrating in order to enhance its revenue base. Third, I asked if I could perhaps talk to a UAL agent in the United States to explain the circumstances. I was told that I could redial the United number and might get lucky one time and actually talk to an agent in the USA, but that there would be no guarantees. In summary, I feel that I was sold a bill of goods by United and that my son now risks not coming home before his next deployment to Iraq. We should be able to expect better service than this.
Posted by poitiers2002 on Wed, Jun 13, 2007 10:54 PM ET
Since AA and Qantas denied fixing my problem, I used 21 century technology and created a anti-Qantas web site - not a competing blog (see details of my complaints on front page posted as bberg009) www.qantassucksworld.com In the first 48 hours 96,521 people have visited the site and submitted over 120 newspaper and personal stories. Don't get mad, get even. The last thing airlines want is for us to share our 'fun' stories. keep the great stories going on this blog and on any web site out there...
Posted by bberg009 on Fri, Feb 8, 2008 10:20 AM ET
Traumatic Experience Traveling On Air France This is in response to your story “Women alleges beef served on Paris flight”. I had similar harrowing experience. I along with my family of six traveled on Air France (AF 147) from Delhi to San Francisco via Paris on the 11thof December and traveled back on Air France (AF 148) on 24th San Francisco to Delhi with a change of flight in Paris .On the Delhi to San Francisco flight we had opted for pure-veg meals, but we were served meals containing egg. When we complained to the on board staff they were very arrogant and rude and refused to pay any heed. On reaching San Francisco we were told that two of our bags had been left in Paris and as per airline rules we were entitled to 100 euros each to meet our immediate needs and the same would be reimbursed once we file a claim with Air France in India. Despite repeated telephone calls and emails we have failed to illicit any response from the airline about the reimbursement and have ended up spending about 900$ from our pocket. Our ordeal did not end. On our return Journey we again sent a request to Air France that on the 24th of January we should be served Asian Veg Meals (AVML) which according to their website does not contain any egg, but to our horror we were again served food containing egg on both New York Paris sector and Paris to India sector. My mother and children had to go without food on the both the flights. Our repeated complaints and protest fell to deaf ears, the staff was irresponsive and rude. On reaching Delhi we were told that our baggage had been left behind in Paris and would be delivered to us the next day. On receiving the baggage after more than 30 hours we found that three bags were badly torn and mishandled and some of the articles from the bags were missing .We have since that day tried to call Air France customer service but every time our calls are put on hold. Our repeated emails to them have got no response. The whole episode besides hurting our religious sentiments has caused us great mental agony and has put us to a big monetary loss. The attitude of Air France seems to be highly unprofessional, unethical and arrogant. I am at the end of my wits how to deal with the whole issue. I wonder if this had happened to someone in the US would Air France have dealt the matter in the same manner? Parik@#$% Mehdudia Talbot cottage, opp Oberoi Clarkes Mall Road, Shimla (H.P)171001
Posted by parikshatsood on Sat, Feb 9, 2008 1:35 PM ET
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